Exchange and Return Policy at Ogrodoce

Exchange and Return Policy at Ogrodoce

At Ogrodoce, every crochet piece is handcrafted with meticulous attention to detail and finishing. Due to the artisanal nature of our products, small variations may occur, which add to the uniqueness and exclusivity of each creation.

Returns Due to Buyer’s Remorse

In accordance with consumer protection laws, you have 7 calendar days from the date you receive your order to request a return if you change your mind.

To ensure your return is approved:

  • The item must be unused and show no signs of wear.
  • The product should be in perfect condition.
  • Whenever possible, please return the item in its original packaging.

Exchanges for Manufacturing Defects

If your item has a manufacturing defect, please contact us within 7 days of receiving your order. You will need to provide photos of the product to help us assess the issue.

Upon evaluation, we will offer one of the following solutions:

  • Exchange the defective piece for a new one.
  • Repair the item if possible.
  • Refund your purchase if necessary.

Personalized and Custom-Made Items

Please note that customized or made-to-order products are not eligible for returns due to buyer’s remorse. Returns or exchanges will only be considered if the product has a manufacturing defect.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us via WhatsApp or email with the following information:

  • Your order number
  • Your full name
  • The reason for your request
  • Photos of the item (if applicable)

Our customer service team will guide you through the next steps to ensure a smooth and satisfactory resolution.

Why This Policy Matters

Understanding our exchange and return policy helps protect your rights as a consumer while respecting the artisanal craftsmanship that goes into every Ogrodoce product. By adhering to these guidelines, you contribute to maintaining our commitment to quality and exclusivity.

For further details or assistance, don't hesitate to reach out to our support team who are ready to help with any questions or concerns.